Dynamics365 WikiTroubleshootingAutomate Ledger Settlements process not working for Storno Transactions
Dynamics365 WikiTroubleshootingAutomate Ledger Settlements process not working for Storno Transactions
Troubleshooting

Automate Ledger Settlements process not working for Storno Transactions

Symptoms:

Automate Ledger Settlements Process process did not pick up transactions for automatically ledger settlement.
However, these transactions could be settled manually via Ledger settlements

Cause:

Posted Transaction using Storno Accounting rule.

Original

Main Account Debit Credit
Account 001 100
Account 002 100

Stono

Main Account Debit Credit
Account 001 -100
Account 002 -100

Reverse

Main Account Debit Credit
Account 001 100
Account 002 100

From UI, the amount are zeroed out for same account, but at backend, they are both in SAME side. (GL001 has 100 debit, and -100 debit).

This means there will be no matching “debit - credit” transactions during the process, which is why they are not picked up.

Currently, the Automation for ledger settlements does not support settlements between Storno reversal transactions that’s why these transactions are not being processed. This is by design and is the reason why these transactions are not being processed.

Repro

  • General journal and Storno reversal transaction
    Pasted image 20240603154251.png
    Pasted image 20240603154500.png

Transactions of 110110 are grouped as “debit” in the IsCreditcolumn.
Transactions of 110180 are grouped as “credit” in the IsCreditcolumn.
This means there will be no matching “debit-credit” transactions during the process, which is why they are not picked up.

  • General journal and Reverse

    Pasted image 20240603154725.png

    Pasted image 20240603154813.png

  • Automate Ledger Settlement Execution

    Pasted image 20240603154919.png

    Pasted image 20240603154937.png

Migration:

Manually settlement via Ledger settlements

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